CANCELLATION AND REFUND POLICY
Cancellation and Refund Policy
- Cancellations made more than 60 days in advance:
➜ 85% refund of the total tour price (15% cancellation fee)
(Administrative fees are non-refundable.)
- Cancellations made between 46 and 60 days in advance:
➜ 70% refund of the total tour price (30% cancellation fee)
(Administrative fees are non-refundable.)
- Cancellations made between 45 and 32 days in advance:
➜ 50% refund of the total tour price
(Administrative fees are non-refundable.)
- Cancellations made with less than 32 days’ notice:
➜ No refund will be issued.
- Changes to date or destination:
➜ Allowed only with more than 32 days’ notice, subject to availability.
➜ Additional charges may apply due to rate differences, operational costs, or service modifications.
(Administrative fees are non-refundable.)
- No-show:
➜ Failure to arrive at the designated meeting point on the scheduled date and time will result in no refund.
Refund Procedure
- The client must contact the GALAISLAND Customer Service Team via email.
- The team will verify whether the request complies with the deadlines established in this policy.
- If the refund is approved, it will be processed using the same payment method or the one indicated by the advisor.
- Estimated refund processing time: 5 to 7 business days.
TOUR CANCELLATION POLICY DUE TO NATURAL FACTORS
Exceptional Conditions
In the event of unforeseen natural events (storms, hurricanes, earthquakes, volcanic eruptions, among others) that compromise participant safety, GALAISLAND reserves the right to suspend or modify tour itineraries.
Advance Notice
Whenever possible, GALAISLAND will notify clients as far in advance as possible regarding any tour cancellation or modification due to external factors.
Client Options
- Rescheduling: The client may reschedule the tour at no additional cost, subject to availability.
- Tour Change: If the activity is canceled due to natural causes, the client may choose an alternative tour, subject to availability.
- Refund: If rescheduling is not feasible and the client does not wish to change dates, no refund will be issued if the cancellation occurs within the month prior to the tour.
PRIVACY POLICY
GALAISLAND informs users of its policy regarding the processing and protection of personal data obtained through the purchase of services via the website http://www.galaisland.com.
All data provided will be kept under strict confidentiality and used in accordance with this policy. Use of the website implies acceptance of these terms.
Data Controller Identity
- Owner: GALAISLAND Travel Agency & Tour Operator
- Head Office: Av. Alberto Spencer & Jaime Roldos
- Email: galaislandtours@gmail.com
- Website: http://www.galaisland.com
Principles Applied in Data Processing
- Lawfulness, fairness, and transparency: Explicit consent will be requested for data processing.
- Data minimization: Only strictly necessary data will be collected.
- Storage limitation: Data will be stored indefinitely unless the user indicates otherwise.
- Integrity and confidentiality: Data security will be guaranteed to prevent unauthorized access.
Collection and Use of Personal Data
Data is obtained through contact forms, subscriptions, purchase confirmations, and similar interactions. Purposes include:
- Responding to inquiries.
- Managing contracted services.
- Improving offered services.
- Managing social media and communicating activities, products, or services.
Personal Data Security
Data is protected through security measures implemented by platforms such as Dreamhost, WeTravel and Tab.
User Rights
To exercise rights of access, correction, cancellation, or deletion, the client must send an-email to galaislandtours@gmail.com, after which assistance will be provided.
Changes to the Privacy Policy
GALAISLAND reserves the right to modify these policies in accordance with regulatory changes or internal needs
